Privacy Policy

Last updated: 2024-09-24

If you have any questions or feedback, please email us at hello@portal.so.

TLDR

  • Portal offers a Privacy Mode: When enabled, zero data retention is activated, and none of your data will be stored or used for training by us or any third party.
  • If Privacy Mode is off, we collect telemetry and usage data, which may include prompts, browser actions, and pages visited. We use this data to evaluate and improve our AI features.
  • With Privacy Mode off, our AI inference provider may collect prompts to improve inference speed.
  • Even if you use your own API key, requests still go through our backend for final prompt processing.

Full Policy:

Introduction

This privacy policy ("Privacy Policy") applies to all users of the Portal AI assistant and browser (collectively, "Portal," "App" or "Service"), which is offered by DARA LABS INC (doing business as "Portal" or "we" or "us"). This policy describes how we process your personal information in connection with Portal, and how we collect information through the use of cookies and related technologies. It also informs you about your data protection rights and how you can exercise them.

By accessing or using any part of Portal, you acknowledge that you have been informed of and consent to our practices regarding your personal information as described in this Privacy Policy.

Personal Information We Collect

The amount and type of information that Portal collects depends on how you interact with our Service. We collect information in the following ways:

  1. Information you provide to us:

    • Account information: When you create an account, we collect your email address and any other information you choose to provide.
    • Communication: If you contact us directly, we may receive additional information about you, such as your name, email address, the contents of your message, and any other information you choose to provide.

  2. Information we collect automatically:

    • Usage Information: We collect information about your interactions with Portal, including pages visited, features used, and other actions you take within the Service.
    • Device Information: We automatically collect device information when you access our Service, including IP address, browser type, operating system, and device identifiers.
    • AI Interactions: When Privacy Mode is off, we collect data about your interactions with the AI assistant, including prompts and responses.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our Service
  • Developing new products, services, features, and functionality
  • Understanding and analyzing how you use our Service
  • Communicating with you, including for customer service, updates, and marketing purposes
  • Personalizing your experience with Portal
  • Detecting, preventing, and addressing technical issues
  • Complying with legal obligations

Data Sharing and Disclosure

Portal does not sell your personal information. We may share your information in the following situations:

  • With service providers who perform services on our behalf
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Portal or others
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
  • With your consent or at your direction

Data Retention

We retain personal information for as long as necessary to provide the Service and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. If you enable Privacy Mode, we do not retain any of your data beyond the duration of your session.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access, update, or delete your personal information
  • Object to our processing of your data
  • Request restriction of processing of your personal data
  • Data portability
  • Withdraw consent at any time, where we rely on your consent to process your personal information

To exercise these rights, please contact us using the information provided at the end of this policy.

Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@portal.so